You have 2 hours from ordering your item to cancel it. After that time, we cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case, your order will be sent to you and a refund will not be provided.
We guarantee our personalized books to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All exchanges must be made within 2 days of receipt.
MySuperKid Books are personalized with your child's photo on each spread. They are custom designed, developed and printed. If you look at the sample books at display, it's very clear that our books are personalised for every child and a book made for one child cannot be used for any other child. That’s the reason we have no refund policy. Each book is printed only after your approval on the mail on the credentials like name of the child and the caricature of the child used in the book. Our books are made with high quality printing process that ensures that you get a book that uses best quality paper, printer and is made as unique as your child is.
Please review your personalization information before submitting your order. Check spelling and names carefully. You are welcome to email us at firstname.lastname@example.org if you have questions about personalization, before placing your order.